Customer Service Development-November 13, 2025 (In Person)

The Bermuda Chamber of Commerce is pleased to present Customer Service Development a four (4) hour in person professional development training. 

Customer service is not just a department, it's an attitude, a culture, and a commitment to excellence. It's with great pleasure that we extend to you an invitation to participate in a transformative Customer Service Development Program, aimed at elevating the standards of service excellence within your organizations.

Program Overview:

• Module 1: Self Reflection - What do I bring to the workplace?
• Module 2: Personal and Workplace Challenges
• Module 3: Customer Service - How I can do my part to work with co-workers and customers.
• Module 4: There's no "I" in "team"
• Module 5: It's Not your Business - respecting the owner's vision.
• Module 6: An Honest Day's Work for an Honest Day's Pay.

Each module is meticulously crafted to provide a dynamic learning experience, fostering active engagement through dialogue, questions, and shared experiences in a supportive and nurturing environment.

Targeted Outcomes:

• Improved customer satisfaction
• Enhanced communication skills
• Increased employee confidence
• Effective problem-solving abilities
• Better understanding of customer needs
• Reduced customer complaints
• Increased employee engagement
• Enhanced team collaboration
• Customer loyalty and retention
• Adaptability to change

Don't miss this opportunity to invest in the growth and success of your organization by prioritizing exceptional customer service. Seats are limited!

The training will be led by Shawnette Somner, BSc.MEd, a certified Maxwell Leadership Coach, Speaker and Trainer.