Customer Service Development Training - Tourism Edition (3 day workshop)

Customer service is not just a department, it's an attitude, a culture, and a commitment to excellence. It's with great pleasure that we extend to you an invitation to participate in a transformative Customer Service Development Program, aimed at elevating the standards of service excellence within your organizations.

Date: February 18th, February 20th and February 25th, 2025
Time: 10:00 am - 11:30 am
Location: Bermuda Chamber of Commerce

Facilitated by the esteemed Shawnette Somner of Motivate to Inspire, this comprehensive program spans three invigorating days, each brimming with invaluable insights and practical strategies to empower both leaders and employees in mastering the art of exceptional customer service.

Program Overview:
Day 1:February 18, 2025
Module 1: Self Reflection - What do I bring to the workplace?
Module 2: Personal and Workplace Challenges
Day 2: February 20th, 2025
Module 3: Customer Service - How I can do my part to work with co-workers and customers.
Module 4: There's no "I" in "team"
Day 3: February 25, 2025
Module 5: It's Not your Business - respecting the owner's vision.
Module 6: An Honest Day's Work for an Honest Day's Pay.

Each module is meticulously crafted to provide a dynamic learning experience, fostering active engagement through dialogue, questions, and shared experiences in a supportive and nurturing environment.

Targeted Outcomes:
Improved customer satisfaction
Enhanced communication skills
Increased employee confidence
Effective problem-solving abilities
Better understanding of customer needs
Reduced customer complaints
Increased employee engagement
Enhanced team collaboration
Customer loyalty and retention
Adaptability to change

Don't miss this opportunity to invest in the growth and success of your organization by prioritizing exceptional customer service. Seats are limited!